Refund policy

Return, Refund & Exchange Policy

Last updated: September 2026

At ATHLIKA, we want you to be happy with your purchase. We are a growing Indian brand and we aim to keep our return process simple, fair and sustainable while providing appropriate support when something goes wrong.

1. Standard Return & Exchange Window

You may request a return or exchange for an eligible product within 7 calendar days from the date of delivery.

The 7-day period starts from the date your order is shown as delivered by our delivery partner.

Standard returns are generally available for reasons such as:

  • Change of mind
  • Size or fit preference
  • Ordered the wrong size
  • Other customer preference

All standard returns are subject to the eligibility conditions below.

2. Return Conditions

For a standard return or exchange, the product must generally:

  • Be unused and unworn, except for reasonable fitting or try-on.
  • Not have been used for exercise, training or regular wear.
  • Have the original product tags attached.
  • Be in its original condition.
  • Not have stains, odour, makeup marks, pet hair or other signs of use.
  • Not have been washed, altered, damaged or improperly handled.
  • Include the original packaging where reasonably applicable.
  • Be accompanied by the order number or other valid proof of purchase.

ATHLIKA reserves the right to inspect returned products before approving a standard return or exchange.

3. Products That Have Been Used or Washed

Products that have been worn beyond reasonable try-on, washed, altered, damaged or otherwise used may not qualify for a standard change-of-mind return or exchange.

However, this does not affect any remedy that may be available under applicable law if the product is genuinely defective, damaged, deficient, incorrectly supplied or otherwise does not conform to the order.

4. Size Exchange

If you have ordered the wrong size, you may request a size exchange within the applicable 7-day period, provided the product meets our return conditions.

Size exchanges are subject to availability.

If the requested size is unavailable, ATHLIKA may offer an alternative available resolution, which may include another available size/product, store credit or a refund, as applicable.

Generally, one exchange request per order may be permitted.

5. Wrong, Damaged, Defective or Missing Products

If you receive:

  • A wrong product
  • A damaged product
  • A defective product
  • A missing product or missing item from your order

please contact us as soon as reasonably possible after delivery.

Please provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging and shipping label
  • A description of the issue
  • Video or other evidence where available

We may request additional information reasonably required to investigate the issue.

If the issue is determined to be attributable to ATHLIKA, our fulfilment process or transit, we will work to provide the appropriate resolution in accordance with applicable law and our policy.

6. Unboxing Video

We strongly recommend recording a continuous unboxing video showing:

  1. The unopened outer package
  2. The shipping label
  3. The opening of the package
  4. The product and items received

An unboxing video can help us investigate courier, packing and fulfilment issues more efficiently.

However, the absence of an unboxing video by itself does not remove or waive any consumer right or remedy that cannot legally be excluded.

Please keep the product, packaging and shipping label until your issue has been resolved.

7. Return & Reverse-Pickup Charges

ATHLIKA is a growing business, and every return involves actual costs such as reverse shipping, packaging, inspection, payment processing and inventory handling.

For customer-preference returns, such as change of mind or size preference, reasonable return logistics or processing charges may apply where permitted by applicable law and where such charges have been clearly communicated to you.

We do not intend to impose arbitrary or punitive charges.

Where the return is due to a wrong, damaged or defective product attributable to ATHLIKA, we will work to resolve the issue without unfairly transferring the cost of correcting our error to the customer.

8. Refunds

Once an eligible returned product is received, ATHLIKA may inspect the product to verify its condition and eligibility.

The general process is:

Return request → Collection/Return → Inspection → Approval → Refund

For approved returns, ATHLIKA generally initiates the applicable refund within 7–10 business days after the return has been received, inspected and approved.

The time taken for the refund to appear in your bank account, card, UPI account or other payment method may vary depending on the payment gateway, bank, card provider, UPI provider or other financial institution.

ATHLIKA cannot control processing times imposed by third-party financial institutions.

9. Refund Method

Where possible, refunds for prepaid orders will be processed through the original payment method or the applicable payment/refund mechanism.

For Cash on Delivery (COD) orders, we may request valid bank or UPI details or use another legally permitted refund method.

For voluntary customer-preference returns, store credit may be offered where appropriate and legally permitted, subject to the terms communicated to the customer.

Where a refund or other remedy is required under applicable law, ATHLIKA will provide the applicable remedy.

10. Cash on Delivery (COD)

COD orders are subject to the same applicable consumer rights as prepaid orders.

For voluntary customer-preference returns, the applicable refund method, store-credit option or any permitted return-related charge will be communicated during the return process.

If the product is defective, damaged, wrong, deficient or otherwise does not conform to the order, ATHLIKA will provide the applicable remedy required under applicable law.

11. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Before Dispatch

If your order has not yet been dispatched, we will make reasonable efforts to cancel it.

After Dispatch

Once an order has been dispatched or handed over to the shipping partner, cancellation may no longer be operationally possible.

If the shipment cannot be stopped, you may use the applicable return process after delivery, subject to the applicable return conditions and law.

12. Return Pickup

Where reverse pickup is available for your pincode, ATHLIKA may arrange collection through a logistics partner.

Please:

  • Keep the product safely packed.
  • Follow the packing instructions provided by our team.
  • Hand over the correct product to the courier.
  • Keep the pickup receipt or tracking information until the return is completed.

If reverse pickup is not available in your area, we may provide instructions for returning the product through another shipping method.

Any reimbursement of customer-arranged return shipping will depend on the reason for the return and the applicable terms communicated to you.

13. Inspection of Returned Products

All returned products are subject to inspection.

ATHLIKA may decline a standard customer-preference return if the product does not meet the published return conditions, including where it has been used, washed, altered, damaged after delivery or returned outside the applicable return period.

If you believe a return has been incorrectly declined, please contact our customer-care team with your order number and details of the issue. We will review the matter fairly.

14. Customer Responsibility

To help us process your return quickly, please:

  • Check your product and size soon after delivery.
  • Follow the care and washing instructions.
  • Keep the product tags and packaging until you are satisfied with your purchase.
  • Provide accurate information when requesting a return or refund.
  • Keep relevant photographs, videos, packaging and shipping information where applicable.

15. Important Note About Consumer Rights

This policy describes ATHLIKA's standard commercial return, exchange and refund process.

Nothing in this policy is intended to exclude, restrict or waive any consumer right or legal remedy that cannot lawfully be excluded or restricted under applicable Indian law.

Where applicable law provides a remedy for a defective, damaged, deficient, misdescribed, wrongly supplied or otherwise non-conforming product, those rights will continue to apply.

16. Contact Us

For return, exchange or refund assistance, please contact:

ATHLIKA Customer Care

Email: care@athlika.com

Phone / WhatsApp: +91 92899 66636

Customer Care Hours: 11:00 AM – 6:00 PM

Registered Address:

Deep Complex, Second Floor, S-3 Sharma Market,
Harola, Sector 5, Noida, Gautam Buddha Nagar,
Uttar Pradesh – 201301, India

ATHLIKA — Fair to customers. Sustainable for our growing business.

Please note: This policy is designed to protect ATHLIKA's legitimate commercial interests, but it should not be treated as a substitute for advice from an Indian lawyer familiar with your exact products, sales model, payment methods and applicable consumer/e-commerce requirements.