Refund policy

At Athlika, customer satisfaction is our priority. If something isn’t right with your order, we aim to make the return and refund process simple and transparent. Please read the policy carefully before placing an order.

 

1. Return & Exchange Window

You can request a return or exchange within 7 days of delivery.

Requests raised after 7 days of delivery will not be accepted.

 

2. Incorrect / Missing / Damaged Items

If you receive a wrong, missing, defective, or damaged item, please inform us within 24 hours of delivery.

A clear, uninterrupted unboxing video is mandatory showing:

Package condition

Products received

Any issue clearly visible

Requests without a valid unboxing video or raised after 24 hours may not be accepted.

 

3. Eligibility for Returns

To be eligible for a return or exchange:

Item must be unused and unworn

Original tags must be attached

Product must be returned in original packaging

Proof of purchase / order ID required

If the product fails inspection, the return request may be declined.

 

4. Non-Returnable Conditions

Returns or exchanges will not be accepted if:

Product is used, washed, or damaged by the customer

Tags are removed

Original packaging is missing

Request is raised after 24 hour

 

5. Reverse Pickup Process (India)

Reverse pickup will be arranged by Athlika if available in your pincode

Only one reverse pickup is allowed per order

Once the pickup is scheduled, please hand over the product to the courier partner.

 

6. If Reverse Pickup Is Not Available

If reverse pickup service is unavailable in your area:

You may be asked to ship the product via a reliable courier

Our support team will provide further instructions

 

7. Refund Policy

Prepaid Orders

Refunds will be processed to the original payment method used during checkout.

COD Orders

Orders placed using Cash on Delivery (COD) will receive a store credit / coupon code equivalent to the order value.

Coupon will be valid for 12 months

COD handling charges are non-refundable

 

8. Refund Timeline

Once the returned product is received and inspected, refunds will be approved.

Approved refunds will be initiated within 7–10 business days.

Banks may take additional time to reflect the amount.

 

9. Order Cancellation

Orders can be cancelled before they are shipped.

Once the order has been shipped, it cannot be cancelled.

 

10. Contact Us

For any return, exchange, or refund queries, contact us:

Email – care@athlika.com
Phone - +91 9289966636 (11:00 AM to 6:00 PM)
Address - Deep complex Second floor
S-3 Sharma Market Harola Sector 5 Noida Gautambuddha Nagar Uttarpradesh - 201301