Shipping policy

At Athlika, we are committed to delivering your orders quickly, safely, and efficiently across India. Please review our shipping policy to understand how your order will be processed and delivered.

1. Shipping Charges (India)

  • Free shipping on all orders above ₹799
  • Orders below ₹799 will incur a ₹49 shipping fee
  • Final shipping charges (if applicable) will be calculated and displayed at checkout before payment

2. Cash on Delivery (COD) Policy

Cash on Delivery (COD) is available for orders within the range of:

  • ₹700 – ₹2,999

Orders outside this range will not be eligible for COD.

  • Additional COD handling charges may apply, where applicable

3. Order Processing Time

  • Orders are typically processed within 24–48 hours
  • Orders placed on weekends or public holidays will be processed on the next business day
  • Once shipped, customers will receive a shipping confirmation via email or SMS, along with tracking details

4. Delivery Time (India)

Estimated delivery timelines:

  • Metro Cities: 2–4 business days
  • Rest of India: 3–6 business days

Delivery timelines may vary depending on location, courier service availability, and unforeseen operational delays.

5. Courier Partners

Athlika partners with reliable and trusted courier services to ensure safe and timely delivery.

  • Once your order is dispatched, a tracking link will be shared via email or SMS for real-time tracking

6. Lost or Delayed Shipments

  • All shipments are insured during transit

In case of lost shipments:

  • We will initiate an investigation with the courier partner
  • Upon verification:
    • A replacement order will be processed, or
    • A refund or alternate product will be offered if the item is unavailable
  • The investigation process may take 10–15 business days

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping details.

Athlika will not be responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Additional shipping charges arising due to address errors

8. Delivery Issues

If you experience any delivery issues such as:

  • Damaged parcel
  • Incorrect product received
  • Missing items

Please contact our support team within 24 hours of delivery.

  • A clear unboxing video is mandatory for verification and smooth resolution

9. Refused or Unaccepted Orders

If a customer refuses or does not accept delivery, the order will be returned to Athlika.

In such cases:

  • Applicable shipping charges and COD handling fees may be deducted
  • The remaining amount will be processed as per our Refund Policy

10. Delivery Delays

Delivery timelines are estimates and may vary due to factors beyond our control, including:

  • Weather conditions
  • Transportation delays
  • Courier partner issues
  • Operational disruptions

We appreciate your patience and understanding in such situations.

11. Contact Us

For any shipping-related queries, please contact us:

Email – care@athlika.com
Phone - +91 9289966636 (11:00 AM to 6:00 PM)
Address - Deep complex Second floor
S-3 Sharma Market Harola Sector 5 Noida Gautambuddha Nagar Uttarpradesh - 201301